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What is the relationship between Fincrew and the insurance company?
Fincrew is a platform for user to research, compare and purchase insurance. We work with our vendors which
represent multiple insurance companies to provide the most up-to-date of insurance products in Malaysia. We
are not a subsidiary or affiliated company with any insurance company in Malaysia.
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Is Fincrew a legal business entity in Malaysia?
Yes, Fincrew is registered with SSM and owned by Fincrew Sdn Bhd 202101032014 (1432314-W) and is governed by
the laws of Malaysia in our business operations.
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How do I know that it's safe to buy insurance online? Will my personal
info be secured?
All data submitted to us are processed by our internal team and viewed only by the insurer selected by you.
We strongly support the
Personal Data Protection Act
(PDPA), which dictates that we keep your information private & confidential and prevent them from
any misuse in any way whatsoever. You may also see our
Privacy Policy.
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Will I receive any call from Fincrew ?
We understand that receiving tele-sales call can be annoying so we will not call you to upsell any products.
We will only call you if there’s a need to, like example: on claim related matter. However, you may still
contact us if you need help on any issue. Our dedicated customers’ service team is always ready to assist
you.
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What are some of the key terms and conditions that i should be aware of?
Importance of Disclosure
You must disclose all material facts that you know or ought to know such as your personal pursuits and
medical condition which could affect the risk profile; otherwise your policy may be invalidated.
Cash before cover
Full premium must be paid and received by us before the effective date of the policy. If this condition is
not complied with then this insurance policy is automatically null and void
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Do I need to type in my details again if I'd like to buy again in the
future?
No, you don’t need to. Our system is designed to auto create an account for each success buyer. You can
check your mailbox for the login details or
contact us to request for your account
details.
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Help! I made a mistake on my personal info when I was buying insurance.
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If I have an enquiry on any products or any other questions, who should I
refer to?
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What do I need to do if there are changes to my contact/personal details?
It is important that you inform us of any changes in your contact and personal details to ensure that all
correspondence reach you timely manner.
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How do I lodge a complaint if I'm unhappy with the product or services?
Please do not hesitate to
contact us with
your feedback, and we'll try to resolve the matter.
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Can I buy this insurance online with a supplementary credit card?
Yes, you can.
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How can I pay for the policy I buy?
You can pay online through credit card, debit card or e-banking.
